Head of Retail Sales Excellence (Artea bankas, AB)

Darbo aprašymas:
The bank that is closer to everyone – yes, that’s us!
We believe that your career can start or successfully continue right here.
We are looking for a Head of Retail Sales Excellence to help how we serve private clients and grow our retail busines. This is a hands-on leadership role combining contribution to sales strategy, sales/frontline process development, customer experience, and operational efficiency.
Every day, you’ll be and:
Shape the sales strategy – contribute to the development and implementation of the private client sales strategy by assessing target customer segments, identifying product priorities, selecting the right channels and sales approaches, and turning strategic direction into concrete solutions and measurable results.
Build simpler, more efficient processes – analyze, design and improve customer service and sales processes to make them seamless, efficient and convenient for both customers and employees.
Develop sales management tools– create practical management models and tools that help frontline leaders manage customer flows, employee capacity and performance, while continuously improving customer experience.
Connect physical and digital channels– create and develop processes and tools that connect branch and remote channels, identify sales opportunities at the right time, route them to the right team and ensure consistent follow-up throughout the sales journey.
Create customer-centric service models – develop service models, service levels and customer routing principles tailored to different customer needs, ensuring a consistent customer experience.
Strengthen employee competence– ensure training and day-to-day sales support tools implementation, training content, improve onboarding, introduce knowledge assessment and support quality control in customer interactions.
Manage Team – lead teams responsible for sales/frontline process development, competence building and sales support, align them around common goals and turn ideas into tangible improvements.
Reikalavimai:
A hands-on approach– you will not only set the direction but also analyse problems, develop solutions, design operating models and tools, and help drive their implementation.
Strong stakeholder management – you will work across different functions and with decision-makers, balance different interests, communicate your recommendations clearly.
Prioritisation and change management – you will identify the initiatives that create the greatest value, manage dependencies, adapt quickly to changing priorities and ensure consistent execution.
Customer-centric thinking – you will base decisions on different customer needs and experiences while also looking for simplicity for employees and operational efficiency for the organisation.
Analytical and systems thinking– you will see the bigger picture across the sales and customer service ecosystem, use data to identify root causes and build effective performance monitoring and control…