Head of Centralized Services (Alter Domus Lithuania, UAB)

Job description:
Reporting to the Head of Client Delivery 6 Lithuania, you will play a pivotal role in building, leading, and driving AD Central Services teams in Vilnius, Lithuania. This role will focus on growing and developing teams responsible for Payments, KYC, VAT, Corporate Secretarial, Regulatory Reporting functions servicing multiple segments and jurisdictions, with around 200 specialist strong department.
Lead and direct Centralized Services teams, aligning with organizational goals and client needs
Partner with senior leadership to develop and execute business plans and objectives, incorporating short- and long-term priorities
Build a collaborative, high-performance team culture
Ensure accurate, timely delivery across all clients per SLA, upholding data integrity and compliance
Establish and maintain SLAs and KPIs with internal/external stakeholders to drive efficiency
Coordinate across teams to strengthen end-to-end processes
Be the main escalation point and Partner with stakeholders to investigate and resolve complex issues
Maintain robust control environments and procedures to support global compliance
Regularly update processes to reflect regulatory changes and industry best practices
Drive cost-effective, scalable solutions and continuous process/systems improvement
Use data analysis to generate insights and recommendations
Report key metrics and performance to senior management and stakeholders
Requirements:
Bachelors or masters degree in a business-related field.
15+ years of experience in financial sector, preferably in AML/KYC, Payments, Reconciliation, Loan admin or similar services.
You possess excellent organizational, leadership, problem solving and staff development skills.
You possess the ability to drive and to execute change through continuous process improvement, technology application and other means
Excellent written, verbal, and interpersonal communication skills
Skilled at engaging C-level executives and high-profile clients with confidence and professionalism
Strong commercial acumen and sound judgement, able to influence diverse and challenging stakeholders
Hands-on leader who takes on varied tasks with humility and flexibility
Manages competing priorities and remains calm under pressure, navigating complexity with confidence
Drives a culture of compliance and risk control; has strong commitment to integrity and ethics
Exceptional organizational and time management skills; thrives in high-volume, deadline-driven environments
Division-level (or higher) budgeting experience
Proven ability to work autonomously in a matrixed organization, building strong internal networks and partnerships
Company offers:
Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day…