KYC Team Lead (Guru Pay, UAB)

Job description:
Guru Pay is an EMI based in Lithuania, delivering a personalized, boutique-level service to B2B, B2C, and C2B customers. As we continue scaling our operations, we are strengthening our first-line AML functions and are looking for a KYC Team Lead to own and develop our onboarding and ODD operations.
This role sits at the intersection of people leadership, operational excellence, and risk management. You will lead a KYC team, ensure high-quality client onboarding, and act as a key operational partner across the business.
As a KYC Team Lead, you will be responsible for leading and developing the KYC team, ensuring effective client onboarding and ongoing due diligence processes. You will balance operational delivery with risk awareness, support cross-functional collaboration, and continuously improve KYC workflows in line with regulatory and business needs.
Lead and develop the KYC team through 1:1s, coaching, performance reviews, and ongoing support
Support onboarding, training, and professional growth of team members
Ensure alignment with AML strategies, red-flag typologies, and operational updates
Own KYC operational performance by defining, monitoring, and optimizing KPIs
Review onboarding and ODD processes, identify inefficiencies or risk gaps, and drive data-informed improvements
Maintain dashboards for productivity, backlog, typology trends, and operational risk
Act as the main operational point of contact for internal and external stakeholders
Support Sales with initial client risk and documentation assessments
Provide guidance on high-risk or exceptional cases and ensure clear KYC expectations
Escalate adverse findings and red flags to Compliance / MLRO in a timely manner
Maintain and update KYC documentation (SOPs, guidelines, checklists)
Requirements:
Professional Lithuanian and English language skills
5+ years of compliance experience in KYC/ODD/Onboarding, AML investigations, financial crime management, or related functions (at least 2 years in a FinTech environment)
2+ years of leadership experience managing compliance or risk teams
Strong analytical and investigative skills with high attention to detail
Solid knowledge of AML/CTF frameworks, regulations, and reporting requirements
Experience in procedure development and documentation
Knowledge of corporate structures (private and public companies, trusts, partnerships)
Strong time management, work organization, and multi-tasking skills
Proactive, structured, and able to make informed decisions under pressure
Very strong communication, feedback, and presentation skills
Independent, self-driven, and adaptable to change
Nice to have
Experience working with high-risk industries
AML experience across multiple companies
Experience creating or updating risk scoring matrices
AML certifications (ICA, CAMS, or similar)
Company offers:
Hybrid work model (Vilnius office + flexibility)
Support for learning, certifications, and professional growth
2nd pillar pension coverage
An…