Customer Success Team Lead (Day shift) (Tesonet Global, UAB)
Darbdavys: Tesonet Global, UAB
Miestas: Vilnius
Paskelbta: 2026-10-24
💶 2400 - 3800 €/mėn. Prieš mokesčius · visa darbo diena · nuotolinis darbas: hibridinis · paskelbta 2026-09-25
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Job description:
We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like and taking it to the next level: the AI level. While automation handles the routine tasks, you and your team step in for everything that matters—sharp troubleshooting, deep problem-solving, and the kind of empathy no machine can replace.
Lead and Grow: Go beyond basic coaching. You will mentor, motivate, and actively help your team grow their careers in a rapidly evolving, AI-enhanced environment.
Embrace AI & Critical Thinking: Develop a deep understanding of how our AI tools work, instilling a critical, analytical mindset in your team to maximize these technologies and performance.
Navigate the Unknown: Help your team tackle complex escalations and solve unprecedented problems that don't have pre-written answers in the internal knowledge base.
Own the Operations: Oversee day-to-day workload distribution, ensure team objectives are met, and manage schedules.
Track & Optimize: Monitor specific KPIs and OKRs, reviewing progress and using data to provide actionable feedback during monthly one-on-one meetings.
Drive Change: Proactive and manage the team smoothly through new processes and updates, showing them how it's done rather than just managing.
Requirements:
Proven experience leading a team and a track record of building a flawless customer experience.
A proactive, "doer's" mindset with the ability to operate independently in ambiguous situations.
Strong communication, leadership, and change management capabilities.
A natural curiosity for technology and AI, paired with strong critical thinking skills.
Flexibility to work from 9:00 in the morning until 18:00 in the evening.
Fluency in English.
Located in Vilnius.
Company offers:
Smooth and a structured onboarding and mentorship to help you get started with confidence.
Office in a great location + option to work from home twice a week after probation.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks.
Daily snacks to keep you fueled, plus fresh pastries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
Ability to grow within CyberCare and Tesonet.
We’re CyberCare—a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.
We’re redefining what support looks like and taking it to the next level: the AI level. While automation handles the routine tasks, you and your team step in for everything that matters—sharp troubleshooting, deep problem-solving, and the kind of empathy no machine can replace.
Lead and Grow: Go beyond basic coaching. You will mentor, motivate, and actively help your team grow their careers in a rapidly evolving, AI-enhanced environment.
Embrace AI & Critical Thinking: Develop a deep understanding of how our AI tools work, instilling a critical, analytical mindset in your team to maximize these technologies and performance.
Navigate the Unknown: Help your team tackle complex escalations and solve unprecedented problems that don't have pre-written answers in the internal knowledge base.
Own the Operations: Oversee day-to-day workload distribution, ensure team objectives are met, and manage schedules.
Track & Optimize: Monitor specific KPIs and OKRs, reviewing progress and using data to provide actionable feedback during monthly one-on-one meetings.
Drive Change: Proactive and manage the team smoothly through new processes and updates, showing them how it's done rather than just managing.
Requirements:
Proven experience leading a team and a track record of building a flawless customer experience.
A proactive, "doer's" mindset with the ability to operate independently in ambiguous situations.
Strong communication, leadership, and change management capabilities.
A natural curiosity for technology and AI, paired with strong critical thinking skills.
Flexibility to work from 9:00 in the morning until 18:00 in the evening.
Fluency in English.
Located in Vilnius.
Company offers:
Smooth and a structured onboarding and mentorship to help you get started with confidence.
Office in a great location + option to work from home twice a week after probation.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks.
Daily snacks to keep you fueled, plus fresh pastries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
Ability to grow within CyberCare and Tesonet.