Data & Insights Specialist, Trust & Safety Operations (Vinted, UAB)
Darbdavys: Vinted, UAB
Miestas: Kaunas
Paskelbta: 2026-10-25
💶 2767 - 3742 €/mėn. Prieš mokesčius · visa darbo diena · paskelbta 2026-10-10
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Job description:
You’ll join the Trust & Safety Operations (TSO), whose mission is to protect the Vinted community and keep our marketplace safe, trustworthy, and fair. The team oversees critical operational workflows, including content moderation, safety escalations, and operational performance at scale.
We’re looking for a Data & Insights Specialist to join the team and help shape better operational decisions through data. In this role, you’ll own the operational data and insights landscape, working closely with TSO leads, cross-functional stakeholders, and Data Science & Analytics (DSA) teams to solve meaningful operational challenges and turn data into action.
In this position, you’ll
Partner closely with TSO leads and stakeholders to turn business questions into structured analytical problems, from request intake and problem scoping through to data analysis and practical recommendations.
Create and enhance intuitive Looker dashboards and visual reporting suites to monitor operational throughput, safety trends, quality, and team workload.
Write SQL to extract and validate data, investigate data issues, and collaborate with Data Science & Analytics (DSA) teams to align metric definitions, data models, and reporting.
Optimize data request forms, triage workflows, and SLAs while building practical documentation, metric FAQs, and self-service resources.
Deliver Looker training and other data enablement sessions to help operational stakeholders confidently use data in their day-to-day work.
Plan and deliver work across a 6-12 month horizon, balance planned initiatives with urgent requests, support onboarding and peer development, and participate in hiring.
Requirements:
Solid hands-on experience designing, structuring, and maintaining user-friendly dashboards in modern BI tools (Looker (strongly preferred), Tableau, Power BI, or similar welcome).
Comfortable writing SQL queries to independently extract, filter, join, and validate data.
Proficient in Google Sheets or Excel for quick data analysis and operational modelling.
Skilled at breaking down data, identifying trends and anomalies, and clearly communicating the “why” behind the numbers.
Strong problem-solving skills, with the ability to turn ambiguous business questions into structured analytical problems and actionable recommendations.
Proven ability to manage competing priorities, deliver projects independently, and collaborate effectively with cross-functional teams.
Able to explain data concepts simply to non-technical stakeholders, create clear documentation, and deliver engaging training.
Nice to have
Prior experience in Trust & Safety, customer support operations, fraud prevention, or a related area would be considered an advantage.
Company offers:
The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home…
You’ll join the Trust & Safety Operations (TSO), whose mission is to protect the Vinted community and keep our marketplace safe, trustworthy, and fair. The team oversees critical operational workflows, including content moderation, safety escalations, and operational performance at scale.
We’re looking for a Data & Insights Specialist to join the team and help shape better operational decisions through data. In this role, you’ll own the operational data and insights landscape, working closely with TSO leads, cross-functional stakeholders, and Data Science & Analytics (DSA) teams to solve meaningful operational challenges and turn data into action.
In this position, you’ll
Partner closely with TSO leads and stakeholders to turn business questions into structured analytical problems, from request intake and problem scoping through to data analysis and practical recommendations.
Create and enhance intuitive Looker dashboards and visual reporting suites to monitor operational throughput, safety trends, quality, and team workload.
Write SQL to extract and validate data, investigate data issues, and collaborate with Data Science & Analytics (DSA) teams to align metric definitions, data models, and reporting.
Optimize data request forms, triage workflows, and SLAs while building practical documentation, metric FAQs, and self-service resources.
Deliver Looker training and other data enablement sessions to help operational stakeholders confidently use data in their day-to-day work.
Plan and deliver work across a 6-12 month horizon, balance planned initiatives with urgent requests, support onboarding and peer development, and participate in hiring.
Requirements:
Solid hands-on experience designing, structuring, and maintaining user-friendly dashboards in modern BI tools (Looker (strongly preferred), Tableau, Power BI, or similar welcome).
Comfortable writing SQL queries to independently extract, filter, join, and validate data.
Proficient in Google Sheets or Excel for quick data analysis and operational modelling.
Skilled at breaking down data, identifying trends and anomalies, and clearly communicating the “why” behind the numbers.
Strong problem-solving skills, with the ability to turn ambiguous business questions into structured analytical problems and actionable recommendations.
Proven ability to manage competing priorities, deliver projects independently, and collaborate effectively with cross-functional teams.
Able to explain data concepts simply to non-technical stakeholders, create clear documentation, and deliver engaging training.
Nice to have
Prior experience in Trust & Safety, customer support operations, fraud prevention, or a related area would be considered an advantage.
Company offers:
The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home…