Content Strategist, Help Content & VOC (Vinted, UAB)

Job description:
Help Experience domain at Vinted is on a mission to create an effortless, scalable, and cost-effective help experience for our members. We aim to empower them to solve any queries or issues by developing and improving our self-help tools. To support that mission, Help Experience has a team of around 60 people working in the Vilnius and Berlin offices.
The Content Strategy & Performance team is responsible for providing high-quality, accurate, and up-to-date information in our self-help tools, currently including Help Centre, Auto - Replies and Chatbot. This enables our members to find quick answers to any issues or questions they encounter while using our platform.
The role is a temporary cover for a maternity leave, open November 26 - September 28.
Develop self-help content strategies and tactics to help members effortlessly solve issues and advocate for the most appropriate content solutions and strategies when working with product teams and other departments
Enhance the Help Centre's content structure and usability, focusing on content placement and user experience (UX) improvements
Translate ideas into clear and meaningful content that enables our members to find answers easily
Identify opportunities for content improvements and experimentation (A/B testing) by conducting thorough content and data analysis
Act as a liaison between our team and the product, legal, and research teams, coordinating analyses, providing assistance as needed, and synthesizing user insights related to content
Manage multiple projects, seamlessly switching between them as needed
Requirements:
Proven experience in diverse content creation and management techniques for digital products (including user flows, infographics, SEO, and A/B testing) would be a significant benefit
High level of autonomy and ability to make independent decisions
Proven problem-solving skills in content strategy, showcasing innovative solutions
Ability to interpret different research and analyses to inform content strategies and tactics
Proficient in copywriting and editing, with clarity in both written and verbal communication
A collaborative person who can build good working relationships with various stakeholders
Strong organisational and time management skills
Curious and willing to learn about new methods for improving content effectiveness
Company offers:
The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to 20 for home workplace furniture
Private health insurance
Pension plan with flexible contribution options and a matching contribution from Vinted
Confidential Employee Assistance Program (EAP) for you and your family
Frequent team-building events
A personal monthly budget for shopping on Vinted
A dog-friendly office
At Vilnius office: gym & in-house meals at friendly prices
At Kaunas office: a monthly…